Start Improving Quality Today

Clinigence leverages real-time clinical (EHR) data to allow you to see how your practice is performing as compared to its peers. You can use this information to visualize to your staff why you need to improve quality in specific areas.

For example, your practice may be underperforming in terms of Fall Risk Screening (see chart). Seeing that your practice is ranked #18 out of 20 practices in the ACO provides the motivation to improve. You can also use the same visual to make your staff see why they need to improve. 

Once you've set a goal and got the practice moving towards it, you must continuously track performance to ensure progress. Practice change does not happen overnight. Progress is hardly ever consistent over time. By tracking performance at both the practice and individual provider level as closely as possible to real-time you can tell when progress is slowed down or even derailed. A quick analysis of root causes and early intervention to adjust course as needed provide the best bet for making it to the finish line, i.e. achieving your goal.

The trending report shows how the practice featured above has improved its fall risk screening rate over the first 10 months of 2018. Note how the worst performing provider in the trending report improves over the first 6 months of the year to become the best performer. Note also that this remarkable improvement is marked by short periods of decline. It is only through continuous tracking that you can ensure reaching the finish line. 

Clinigence aggregates clinical data across all providers, EHR systems, and care settings to allow you to see the full picture of each patient. You can choose which patients to contact based on their recent ED visits, chronic conditions, care gaps, and more. You can also prioritize your caseload based on the acuity or urgency of your patients' needs.

For example, you can see which patients had the most ED visits over the past 12 months, sort them on based on the number of care gaps and quickly see whether they are due for a wellness visit, who their primary care provider (PCP) is and when they last visited. 

In order to track the patient's progress, you must take notes of your interaction with her. Clinigence enables you to keep track of different types of care management activities, such as patient education, outreach, medication review, etc. Your organization can also define its own custom care activity types. Each activity is logged as part of the patient record. You can add free notes and record the time spent. The latter may be especially useful for activities covered under Medicare's Chronic Care Management (CCM) or similar billable services.

You have a busy schedule. You want to spend as much of it as possible seeing patients. You don't have time to think about quality. You don't need another dashboard. We know that because we have heard it again and again from clinicians just like you.

Start your day with the Clinigence VIP Huddle Report™ that summarizes gaps in care for each of the patients you are scheduled to see today. Front office staff can address many gaps upon patient check-in to save you time.

If you address gaps in care routinely as part your daily workflow you will see your quality performance improve over time. You may still want to look at your quality scorecard periodically (e.g. monthly) to ensure that your process is working and adjust it as needed.