As providers leverage the information in front of them at the point of care, they will close or prevent gaps in care. Non-clinical office staff can easily address many potential gaps (e.g. patient reminders, referral scheduling, etc) at patient check-in or on the phone. Other gaps will be handled in the exam room. Equipped with all pertinent information, clinicians will also have more opportunities to engage patients in the process. Quality improvement becomes an inevitable byproduct. Shared decision making between providers and patients is also a great recipe for reducing unnecessary service utilization, which leads to a reduction in the total cost of care and improvement in patient satisfaction.