Improving your organizational clinical quality requires changing the behavior of your staff. Changing clinician behavior is especially challenging when your clinicians are already overloaded with trying to keep up with their current patient volume. Follow the following 3 steps to guide you through the continuous cycle of quality improvement:

Seeing how you perform relative to your peers is a powerful motivator for behavior change. Clinigence reveals both top performers and underperforming practices and individual providers. Since the reports are based on and traceable to clinical data that they themselves recorded, clinicians cannot dispute their reliability.

But motivation alone does not empower a busy clinician to improve. What’s needed is just-in-time, reliable information about gaps in care of individual patients. Clinigence leverages real-time clinical data, aggregated across multiple systems, practices and settings to deliver exactly that as you can see below:

As practices become aware of their patients’ gaps in care, they can gradually switch from addressing them retrospectively when the patient comes in for a visit to proactively preventing them by reaching out to patients as needed. Clinigence helps practices identify areas and patient populations where such proactive intervention is most needed as shown below:

Once you have identified your target intervention area (e.g. diabetic urine protein screening in the example above), Clinigence immediately provides you with a list of patients in need of intervention and identifies exactly what intervention is needed for each patient as exemplified in the report below.

Even when action leads to improvement, it is often hard for us to continue doing it without a clear, achievable goal. As seen below, achieving your goal may take many months or even years, but the ability to set a goal and continuously track your progress towards it is crucial to success.

With Clinigence, you can set organizational goals and individual practice and provider goals. You can also adjust your goals over time as needed to motivate staff for further improvement.

There are many reasons why an intervention that worked well at first may stop working at some point leading to performance falling back. Staff changes, momentum loss and poor intervention design are among the most common reasons. It is therefore critical to monitor performance continuously in real-time to be able to identify such developments and address them quickly and effectively as illustrated in the screenshot below.